Management Careers Available at Chick-Fil-A
There are three primary management roles at the restaurant level at Chick-Fil-A, including the position of operator. Management positions require high quality customer service and attention to the standards and mission of Chick-Fil-A as a company. Additionally, each restaurant will adopt policies, missions and goals that are exclusive to that operator and community. On your Chick-Fil-A application, if you are applying for a management position, you will want to make sure that you differentiate which position you are interested in, and direct your interests there.
The Chick-Fil-A website offers individual links to pages featuring information about positions. The corporate page links to entry level, hourly, part time, and other professional positions. For restaurant information, the page redirects back to the restaurant locator page which is the best place to start. There are also links to franchise information and company information in general which may be helpful.
Each of the management opportunities at Chick-Fil-A incorporates more responsibility and drives learning and advancement. The community focused drive of Chick-Fil-A extends into management roles and promotes managers as excellent community leaders. Managers are given tools and training they need in order to be effective leaders. Below is a summary of the levels of management and the responsibilities that come with them:
Shift Manager: The shift manager position offers a great opportunity to get experience while still learning the ropes of the business. Shift managers may be tasked with overseeing the daily operations of specific areas and shifts of team members. Additionally, shift managers must be able to effectively communicate with managers and team members throughout the workday and on special occasions. As a shift manager you may be responsible for day to day operations such as safety, security, cleanliness, and employee issues or concerns. This management position generally requires limited to no supervision and is a great way to begin proving that you are an asset as a manager to Chick-Fil-A.
Assistant Manager: The assistant manager position is a non-supervised position which continues the duty of ensuring excellent customer satisfaction, high quality service, cleanliness, and employee safety. As an assistant manager you may be tasked with hiring and terminating employees alongside the store manager or operator. You may also be tasked with responsibilities such as handling issues and complaints, working with management in compiling reports and job performance evaluations, loss prevention practices, deliveries, and more. An assistant manager you are one of the key components to a restaurants success. This role is important because it allows you the time you need to gain training and experience before moving up the ladder.
Manager/Operator: The store manager or operator is the heart of a Chick-Fil-A restaurant. As an operator, you are the investor in the company, the entrepreneur, and the person with the vision for success. Most operators are also store managers. There may be an additional store manager to help cover shifts and weekends, but the operator remains heavily involved full time. Store managers are responsible for the day to day operations of the restaurant. They are quick to handle issues and problems that arise, employee concerns, customer service and much more. In short, they are problem solvers for both positive and negative situations. The manager and operator work closely with corporate to make and achieve goals, to stay in focus of the objectives of the company, and to ensure that the
operation is effectively operating.
In order to find out about franchising more in depth, the Chick-Fil-A website has links that you may find helpful. There are stories and additional links outside the basic scope of the main pages to allow for extra helpful information and support. The FAQ’s page is also very helpful.